Panda Express

Reviews about Panda Express

• 3 / 5

  By Whitney Hundertmark
  The first time I tried the Ames location was not a great experience. I pulled up to the drive-thru and asked the employee taking my order for another minute as I hadn't figured out my order . After hearing I wanted a minute, a loud audible sigh was my response.
  
  I place my order, pull up, and they tell me they are out of an item. No big deal. They ask if I would like to wait or select a substitute item. I say I'll select a substitute but I don't remember all the options. They just stare at me and I tell them I need a moment because I need to look up the menu on my phone. Eventually pick my item, wait, then they come back and say "oh sorry that item is gone too, but if you want to wait for your original item, it'll only be 5 mins." I tell them that's fine I will wait and they ask that i pull around and park and someone will bring it out in just a few minutes.
  
  I sit in my car, filling out the survey, and notice that it's now been 5 minutes. I continue to wait, watching the door, as another ~7 minutes pass. I decide I will go inside and check if there's a problem. Get inside and there are about 4 people waiting in line, lobby not super full, and a full pan of the entree I was waiting for on the line. Upon seeing me, and remembering I was waiting outside, the employee runs over to the line, puts my entree in a box and I'm on my way.
  
  Upon eating our food, the entree I had elected to wait for, string bean chicken, was disappointing. The onions and beans were still raw. The chicken was cooked but the onions were very strong and not cooked enough.
  
  I will try it again as I am guessing it was just simply an Off day. I have heard others had great experiences.
  October 10, 2016